Terms of Service

These Terms of Service (“Terms”) govern your engagement with WeakPoint Services (“we,” “us,” “our”) for IT infrastructure and security assessment services. By engaging our services, you agree to these Terms.

Services

WeakPoint Services provides IT infrastructure assessments, network design and deployment, ongoing advisory services, and remediation/implementation work. Specific scope, deliverables, and timelines for each engagement will be agreed upon separately in writing (via proposal, statement of work, or equivalent) before work begins.

Payment

Payment is processed through Stripe. Pricing and payment terms (including deposits, milestones, or recurring billing for ongoing engagements) will be specified at the time of engagement.

We accept payment by cash, debit card, and credit card. Invoice billing is also available for approved engagements and is due according to the terms stated on the invoice unless otherwise agreed in writing.

Refunds and cancellations

Refund eligibility depends on the stage of the engagement:

• Before work begins: Full refund if cancelled prior to the scheduled start of an assessment or project.
• Assessments in progress or completed: Non-refundable once findings have been delivered, as the deliverable has been provided.
• Ongoing advisory engagements: May be cancelled with written notice; unused prepaid time is refunded on a pro-rated basis.

Refund requests can be sent to contact@weakpointservices.com and will be reviewed on a case-by-case basis.

Client responsibilities

You agree to provide accurate information about your systems and environment, timely access needed to perform the engaged work, and authorization for any systems we’re asked to assess or modify. You confirm you have the legal authority to grant us access to the systems in scope.

Confidentiality

Information about your infrastructure, findings, and systems shared during an engagement is treated as confidential and is not disclosed to third parties without your consent, except where required by law.

Limitation of liability

WeakPoint Services provides recommendations and services based on professional judgment and industry practice. We are not liable for indirect, incidental, or consequential damages arising from the engagement, including but not limited to business interruption or data loss, except where such liability cannot be limited by law. Our total liability for any engagement is limited to the fees paid for that engagement.

Changes to these terms

We may update these Terms from time to time. Continued use of our services after changes are posted constitutes acceptance of the updated Terms.

Contact

Questions about these Terms can be directed to contact@weakpointservices.com.